If this shows ‘Fail’ then there has been an error during the sensor test. If this shows ‘Pass’ then no errors have been detected. This may take some time to come up with a result, don’t worry if you see a plain black screen for a while.ĭoes the result of the testing show Pass or Fail? Open test mode on the watch by dialling *#0*# in the phone app. General test for other sensors following the above instructions: Please ensure that the back of the watch is clean and free from debris, and the watch is fitted snugly to your wrist.ĭouble click the back button to get out of this menu. If there is no rating here, or no measurement or change happening in any of the settings, it may mean that the sensor is faulty. Please be aware that this may take 10-15 seconds before a rating appears. This will show how the different parts of the sensor are working. Scroll down to and select HRM, select HRM again. If this is not resulting in a rating, please open up the test mode menu on the Gear by dialling *#0*# in the phone app. Please attempt to manually measure your heart rate by clicking on ‘Measure’. If so, the watch will not automatically measure your heart rate, it will only measure it when you choose to manually. Please check whether auto-measure is enabled on your watch:Īpps > Samsung Health > Heart Rate > Three dots > Settings Cog > Is this set to ‘Never’? Specifically for the HRM issue if it persists after following the above: If the issue persists, please perform a factory reset on the Gear, as there may be corrupted data that is causing the issue.If this does not resolve the issue, please perform a power cycle (turning the unit off and on again) on both the Gear and phone it is paired with.Please attempt to re-pair the Gear with your phone.Please ensure that you have performed all available updates for both the firmware on your Gear, and the phone it has been paired to, as well as any software updates for the Gear-applicable applications on both the unit, and the phone it is paired.To help resolve these issues, there are a few steps you can take: Many of these technical or functional issues can be due to a software/firmware glitch or bug.
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